Privacy Policy
Inside CommercialLast updated: 26 October 2026
1. Introduction
Inside Commercial (we, us, our) is the trading name of C&I Real Estate Pty Ltd (ABN 66 621 684 857). We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, store, disclose and protect personal information, including information collected for identity verification.
2. What Personal Information We Collect
We collect only the personal information that is reasonably necessary for our services. Depending on the service, this may include:
• your full name;• date and place of birth;• residential or business address;• email address and phone number;• government identification details, such as driver licence, passport, Medicare card or other identity document numbers;• biometric information, such as a facial image or short video used for identity verification;• information about the services we provide to you and related transactions, including property, lease and tenancy details; and• any other information you choose to provide to us.
3. Why We Collect Your Personal Information
We collect, hold and use personal information to:
• verify your identity;• provide, manage and administer our sales, leasing and property management services;• communicate with you about your property, tenancy or transaction;• meet our legal and regulatory obligations, including under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and the Real Estate and Business Agents Act 1978;• prevent fraud and maintain the security of our systems; and• improve our services.
4. Identity Verification and Government Data Matching (DVS)
With your consent, we may verify your identity electronically using the Australian Government's Document Verification Service (DVS). The details of your identity document are sent to the authority that issued it, which returns only a match or no-match result. We do not receive any additional information from the issuing authority. Electronic verification may be carried out by an accredited identity verification provider, including APLYiD.
5. Biometric Information
Where required for identity verification, we may collect a facial image or short video to confirm that you are a real person present at the time of verification, to match you to the photograph on your identity document, and to reduce fraud. Biometric information is sensitive information. We collect it only with your consent, use it only for identity verification and compliance purposes, and do not use it for any other purpose.
6. Consent to Collection and Identity Verification
By providing your personal information and completing our identity verification process, you consent to the collection, use and disclosure of that information as described in this policy, including DVS checks and disclosure to our identity verification providers. Consent is voluntary and may be withdrawn at any time by contacting us. If you do not consent, we may be unable to verify your identity electronically, which may limit the services we can provide.
7. Disclosure of Personal Information
We disclose personal information only where it is necessary to provide our services, to meet our legal obligations, or where you have consented. Depending on the service, we may disclose personal information to:
• identity verification providers, including APLYiD and its authorised sub-providers;• Commonwealth and State authorities and official record holders, through the Document Verification Service (DVS);• credit reporting bodies and tenant screening providers, where you apply to lease a property we manage;• landlords, tenants, prospective tenants, purchasers and vendors, and their representatives, to the extent needed to negotiate, document and manage a sale, lease or tenancy;• other real estate agents and property managers, where a transaction is conducted in conjunction with them or management of a property is transferred;• contractors and tradespeople engaged to inspect, maintain or repair a property we manage;• settlement agents, financiers, insurers, valuers and strata managers involved in a transaction or property;• our professional advisers, including lawyers, accountants and auditors;• technology and service providers that support our operations, including document storage, electronic signing, property management software, trust accounting and communications platforms;• a purchaser or assignee of all or part of our business, including our property management portfolio, and their advisers, as part of the sale or transfer;• regulators, courts, law enforcement and government agencies, including AUSTRAC and the Department of Energy, Mines, Industry Regulation and Safety, where the law requires or permits it; and• our employees and authorised representatives, only where needed to perform their roles.
We do not sell your personal information.
8. Overseas Disclosure
Some of the service providers we use, including providers of email, document storage, electronic signing, property management software, identity verification and credit checking services, store or process personal information outside Australia. The countries involved depend on the provider and may include the United States, New Zealand, the United Kingdom, Singapore and member states of the European Union. Where we disclose personal information overseas, we take reasonable steps, including contractual protections, to ensure the recipient handles it consistently with the Australian Privacy Principles.
9. Data Security, Storage and Retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include secure systems, access controls, multi-factor authentication, and encryption in transit and at rest where appropriate. We keep personal information only for as long as it is needed for the purposes described in this policy, or as the law requires. Minimum retention periods that apply to us include:
• records required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, including identity verification records: 7 years after the end of the relationship or transaction;• trust account, agency and transaction records required under the Real Estate and Business Agents Act 1978 and regulations: 6 years; and• taxation records: 5 years.
When personal information is no longer required, we securely delete or de-identify it.
10. Electronic Communications
We provide statements, notices, agreements and other documents electronically, by email and through electronic signing platforms, unless you tell us otherwise. By providing an email address, you consent to receive documents from us electronically and agree to check that address regularly. You may withdraw this consent at any time by contacting us, after which we will provide documents in paper form.
11. Access and Correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, incomplete or out of date. Requests should be made using the contact details in section 14. We will respond within a reasonable time.
12. Direct Marketing
We may use your contact details to send you information about properties and services that may interest you. You can opt out at any time by using the unsubscribe link in our messages or by contacting us.
13. Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us using the details in section 14. We will acknowledge your complaint, investigate it and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
14. Contact Details
Inside CommercialPrivacy and Complaints OfficerEmail: info@insidecommercial.com.auPhone: 1800 088 123Office: Level 9, 18 The Esplanade, Perth WA 6000Postal address: PO Box 190, Melville WA 6956
15. Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available on our website. We will notify you of significant changes.
1. Introduction
Inside Commercial (we, us, our) is the trading name of C&I Real Estate Pty Ltd (ABN 66 621 684 857). We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, store, disclose and protect personal information, including information collected for identity verification.
2. What Personal Information We Collect
We collect only the personal information that is reasonably necessary for our services. Depending on the service, this may include:
• your full name;• date and place of birth;• residential or business address;• email address and phone number;• government identification details, such as driver licence, passport, Medicare card or other identity document numbers;• biometric information, such as a facial image or short video used for identity verification;• information about the services we provide to you and related transactions, including property, lease and tenancy details; and• any other information you choose to provide to us.
3. Why We Collect Your Personal Information
We collect, hold and use personal information to:
• verify your identity;• provide, manage and administer our sales, leasing and property management services;• communicate with you about your property, tenancy or transaction;• meet our legal and regulatory obligations, including under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and the Real Estate and Business Agents Act 1978;• prevent fraud and maintain the security of our systems; and• improve our services.
4. Identity Verification and Government Data Matching (DVS)
With your consent, we may verify your identity electronically using the Australian Government's Document Verification Service (DVS). The details of your identity document are sent to the authority that issued it, which returns only a match or no-match result. We do not receive any additional information from the issuing authority. Electronic verification may be carried out by an accredited identity verification provider, including APLYiD.
5. Biometric Information
Where required for identity verification, we may collect a facial image or short video to confirm that you are a real person present at the time of verification, to match you to the photograph on your identity document, and to reduce fraud. Biometric information is sensitive information. We collect it only with your consent, use it only for identity verification and compliance purposes, and do not use it for any other purpose.
6. Consent to Collection and Identity Verification
By providing your personal information and completing our identity verification process, you consent to the collection, use and disclosure of that information as described in this policy, including DVS checks and disclosure to our identity verification providers. Consent is voluntary and may be withdrawn at any time by contacting us. If you do not consent, we may be unable to verify your identity electronically, which may limit the services we can provide.
7. Disclosure of Personal Information
We disclose personal information only where it is necessary to provide our services, to meet our legal obligations, or where you have consented. Depending on the service, we may disclose personal information to:
• identity verification providers, including APLYiD and its authorised sub-providers;• Commonwealth and State authorities and official record holders, through the Document Verification Service (DVS);• credit reporting bodies and tenant screening providers, where you apply to lease a property we manage;• landlords, tenants, prospective tenants, purchasers and vendors, and their representatives, to the extent needed to negotiate, document and manage a sale, lease or tenancy;• other real estate agents and property managers, where a transaction is conducted in conjunction with them or management of a property is transferred;• contractors and tradespeople engaged to inspect, maintain or repair a property we manage;• settlement agents, financiers, insurers, valuers and strata managers involved in a transaction or property;• our professional advisers, including lawyers, accountants and auditors;• technology and service providers that support our operations, including document storage, electronic signing, property management software, trust accounting and communications platforms;• a purchaser or assignee of all or part of our business, including our property management portfolio, and their advisers, as part of the sale or transfer;• regulators, courts, law enforcement and government agencies, including AUSTRAC and the Department of Energy, Mines, Industry Regulation and Safety, where the law requires or permits it; and• our employees and authorised representatives, only where needed to perform their roles.
We do not sell your personal information.
8. Overseas Disclosure
Some of the service providers we use, including providers of email, document storage, electronic signing, property management software, identity verification and credit checking services, store or process personal information outside Australia. The countries involved depend on the provider and may include the United States, New Zealand, the United Kingdom, Singapore and member states of the European Union. Where we disclose personal information overseas, we take reasonable steps, including contractual protections, to ensure the recipient handles it consistently with the Australian Privacy Principles.
9. Data Security, Storage and Retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include secure systems, access controls, multi-factor authentication, and encryption in transit and at rest where appropriate. We keep personal information only for as long as it is needed for the purposes described in this policy, or as the law requires. Minimum retention periods that apply to us include:
• records required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, including identity verification records: 7 years after the end of the relationship or transaction;• trust account, agency and transaction records required under the Real Estate and Business Agents Act 1978 and regulations: 6 years; and• taxation records: 5 years.
When personal information is no longer required, we securely delete or de-identify it.
10. Electronic Communications
We provide statements, notices, agreements and other documents electronically, by email and through electronic signing platforms, unless you tell us otherwise. By providing an email address, you consent to receive documents from us electronically and agree to check that address regularly. You may withdraw this consent at any time by contacting us, after which we will provide documents in paper form.
11. Access and Correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, incomplete or out of date. Requests should be made using the contact details in section 14. We will respond within a reasonable time.
12. Direct Marketing
We may use your contact details to send you information about properties and services that may interest you. You can opt out at any time by using the unsubscribe link in our messages or by contacting us.
13. Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us using the details in section 14. We will acknowledge your complaint, investigate it and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
14. Contact Details
Inside CommercialPrivacy and Complaints OfficerEmail: info@insidecommercial.com.auPhone: 1800 088 123Office: Level 9, 18 The Esplanade, Perth WA 6000Postal address: PO Box 190, Melville WA 6956
15. Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available on our website. We will notify you of significant changes.